Welcome to WallpaperOffersUS, your premier destination for high-quality wallpapers, home decor, and car accessories. Below you’ll find answers to our most commonly asked questions to help make your shopping experience seamless and enjoyable.

About Our Products

What types of wallpaper do you offer?
We specialise in a wide variety of wallpaper styles including:
  • Animal Wallpaper
  • Brick, Wood & Effects Wallpaper
  • Check Wallpaper
  • Collage Wallpaper
  • Damask Wallpaper
  • Floral Wallpaper
  • Geometric Wallpaper
Our collections are carefully curated to help you transform any space with style and personality.
Do you offer products beyond wallpaper?
Absolutely! In addition to our extensive wallpaper selection, we offer:
  • Home decorating tools and preparation products
  • Flooring and tiling solutions
  • Door handles and hardware
  • Car accessories and maintenance products
  • Various hooks, hangers, and hardware items
How do I choose the right wallpaper for my space?
Consider the room’s size, lighting, and existing decor. Our Floral Wallpaper works beautifully in bedrooms, while Geometric or Damask patterns can add sophistication to living areas. For any specific advice, feel free to contact our customer service team.

Ordering & Account Questions

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are secure and encrypted for your protection.
How do I create an account?
Simply begin the checkout process and you’ll have the option to create an account. Having an account allows you to track orders, save favorites, and expedite future purchases.
Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t yet been processed.

Shipping & Delivery

What are my shipping options?
We offer two convenient shipping methods:
  • Standard Shipping (£12.95): 10-15 business days via DHL or FedEx with tracking
  • Free Shipping: 15-25 business days via EMS for orders over £50
All orders are processed within 1-2 business days from our Wolverhampton warehouse.
Do you ship internationally?
Yes! We proudly ship worldwide*, bringing our quality wallpapers and home improvement products to your door no matter where you are. *Some remote locations in Asia and other regions may be excluded. Contact us if you’re unsure about delivery to your area.
How can I track my order?
Once your order ships, you’ll receive a dispatch notification email containing your tracking information. You can use this to monitor your package’s journey to you.
What if I need my order urgently?
For urgent decorating projects, contact our customer service team at [email protected] before placing your order. We’ll do our best to accommodate express delivery requests where possible.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from receipt of delivery. If your items arrive damaged or aren’t quite what you expected, please contact us to arrange a return or exchange.
How do I initiate a return?
Email our customer service team at [email protected] with your order number and details about the product you wish to return. We’ll provide instructions for returning your item(s).
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (such as shipping the wrong item) or damaged goods. In these cases, we’ll provide a prepaid return label.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Customer Service

How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We aim to respond to all inquiries within 24 hours during business days.
What are your business hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM GMT. Emails received outside these hours will be answered the next business day.
Where is your company located?
Our warehouse and headquarters are located at:
90 High St, Wolverhampton, GB WV7W 5SB

If you have any questions not covered here, please don’t hesitate to contact us. At WallpaperOffersUS, we’re committed to helping you create beautiful spaces with our premium products and exceptional service.