Returns & Exchanges

At White And Silver Furniture Store (trading as WallpaperOffersUS), we want you to be completely satisfied with your wallpaper, home decor, and car accessory purchases. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Our Returns Policy

You may return most items within 15 days of receiving your order for a refund or exchange, provided they are:

• In original, unused condition
• In their original packaging with all tags attached
• Accompanied by proof of purchase

How to Return an Item

Follow these simple steps to process your return or exchange:

Step 1: Contact Us

Email our customer service team at [email protected] within 15 days of receiving your order with:

• Your order number
• The item(s) you wish to return/exchange
• The reason for return
• Whether you prefer a refund or exchange

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you:

• A Return Merchandise Authorization (RMA) number
• Return shipping instructions
• The return address for our warehouse in Wolverhampton, UK

Step 3: Package and Ship Your Return

Securely package your return using the original packaging if possible. Include:

• The RMA number clearly visible on the outside of the package
• A copy of your order confirmation or packing slip

Ship your return using a trackable method. We recommend keeping proof of postage.

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 5 business days of arrival at our warehouse), we’ll notify you via email about the status of your refund or exchange.

Refund Information

Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).

Processing Time:

• Credit/Debit Cards: 5-10 business days after approval
• PayPal: 3-5 business days after approval

Deductions: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs for the replacement item.

Exchange Process

For exchanges:

1. Follow the standard return process above
2. In your return request, specify the replacement item(s) you’d like
3. We’ll ship your replacement once the original item is received and inspected
4. You’ll receive tracking information for your new items

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

1. Contact us immediately at [email protected] with photos of the damage or incorrect item
2. We’ll arrange for a replacement or refund without requiring you to return the item in most cases

International Returns

For international customers (outside UK):

• You are responsible for return shipping costs unless the return is due to our error
• We cannot refund original customs fees or import taxes
• Mark the package as “Returned Goods” to avoid additional customs charges