At White And Silver Furniture Store (trading as WallpaperOffersUS), we’re committed to making your shopping experience seamless from delivery to returns. Whether you’re decorating your home with our premium wallpapers or accessorising your vehicle, we’ve got you covered with transparent shipping and returns policies.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and public holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two reliable shipping options to suit your needs:

1. Standard Shipping (£12.95)

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Includes tracking and insurance

2. Free Shipping (Orders over £50)

  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch
  • Includes basic tracking

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide except to some Asian countries and remote regions.

International Shipping

For international orders:

  • Customers are responsible for any customs duties, taxes, or import fees
  • Please ensure your shipping address is complete and accurate
  • Delays may occur during customs clearance

Returns & Exchanges

We want you to love your wallpaper, home decor, and car accessory purchases. If you’re not completely satisfied, you may return most items within 15 days of receiving your order.

Eligibility for Returns

To qualify for a return or exchange, items must be:

  • In original, unused condition
  • In their original packaging with all tags attached
  • Accompanied by proof of purchase

Non-Returnable Items

Due to product nature, we cannot accept returns for:

  • Custom wallpaper orders (including Check, Collage, Damask, Floral, and Geometric Wallpaper cut to specific sizes)
  • Opened adhesive products from our Adhesives & Tapes category
  • Used car care products from our Car Care and Car Maintenance categories

Return Process

Step 1: Contact Us

Email [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you:

  • Return Merchandise Authorization (RMA) number
  • Return shipping instructions
  • Our warehouse address in Wolverhampton, UK

Step 3: Package and Ship Your Return

  • Securely package items (original packaging preferred)
  • Include RMA number on package exterior
  • Add copy of order confirmation
  • Ship using trackable method (keep proof of postage)

Step 4: Processing Your Return

We’ll inspect returns within 5 business days of warehouse arrival and notify you via email about your refund/exchange status.

Refund Information

  • Method: Refunds issued to original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time:
    • Credit/Debit Cards: 5-10 business days after approval
    • PayPal: 3-5 business days after approval
  • Deductions: Original shipping fees are non-refundable

Exchange Process

  • Follow standard return process
  • Specify replacement item(s) in your return request
  • We’ll cover standard shipping for replacement items
  • You’ll receive tracking information for new items

Damaged or Incorrect Items

If you receive damaged or incorrect items:

  • Contact us immediately at [email protected]
  • Include photos of the issue
  • We’ll arrange replacement/refund without return in most cases

International Returns

For customers outside UK:

  • You’re responsible for return shipping costs unless error is ours
  • We cannot refund original customs fees/import taxes
  • Mark package as “Returned Goods” to avoid additional customs charges

Need Help?

Our customer service team is available Monday-Friday, 9:00 AM to 5:00 PM GMT:

We appreciate your business and strive to make every transaction with WallpaperOffersUS a positive experience!